One of the leading software houses in Hong Kong and provide IT solution for the retail industry around the Asia Pacific.
One of the leading software houses in Hong Kong and provide IT solution for the retail industry around the Asia Pacific.
Sontec Help Center
Welcome to the Sontec Help Center. This page provides guidance, resources, and support information to help you get the most out of Sontec’s POS solutions and related software services.
Getting Started
New to Sontec?
If you are a new customer, we recommend starting with an overview of your Sontec system setup, including account activation, user access configuration, and basic system navigation.
System Requirements
Sontec solutions are designed to work in modern retail and business environments. For best performance, ensure stable internet connectivity and compatible devices as recommended by our onboarding team.
POS System & Subscription
POS System Overview
Sontec provides robust POS systems designed for retail and business operations in Hong Kong, supporting sales processing, inventory management, reporting, and multi-store operations.
Cloud POS Subscription
Our cloud-based POS subscription offers a flexible SaaS model with continuous updates, cloud infrastructure, and technical support included. It is ideal for businesses seeking scalability and centralized management.
Account & Billing
Subscription Management
You can manage your subscription plan, billing cycle, and account details through your Sontec account.
Invoices & Payments
Invoices are issued according to your selected subscription plan. For billing enquiries or payment issues, please reach out to our support team for assistance.
Technical Support
Common Issues
If you experience system access issues, connectivity problems, or unexpected errors, we recommend checking your internet connection and system status first.
Reporting a Problem
When contacting support, please provide your company name, system ID (if available), and a clear description of the issue. Screenshots or error messages will help us resolve your request more efficiently.
Security & Data Protection
Cloud Infrastructure
Sontec cloud services are built on reliable cloud infrastructure, designed to support secure and stable system operations.
Access Control
Administrators can manage user roles and permissions to ensure appropriate access levels within the system.
Resources
User Manual
Sontec provides comprehensive user manuals covering system setup, daily operations, and key features. These documents are designed to help users quickly reference instructions and independently resolve common questions.
📸 You can access all user manuals directly within your Sontec system.
Simply click the ❓ Question Mark icon located at the top‑right corner of your dashboard to open the User Manual.
Best Practices
We regularly curate and update best practice guidelines to help businesses maximize the value of the Sontec system and improve overall operational efficiency.
Terms & Conditions (T&C)
Before using Sontec systems and services, please review the Terms & Conditions to understand usage policies, responsibilities, and legal obligations.
Business Hours: Monday to Friday, Hong Kong business hours
For urgent matters, please include “URGENT” in your email subject line.
Feedback
Your feedback helps us improve our products and services. If you have suggestions or comments about the Help Center or Sontec solutions, please contact us.
Thank you for choosing Sontec.
FAQs
General FAQs
What products and services does Sontec provide?
Sontec provides POS systems and cloud-based POS subscription solutions designed for retail and business operations, with support for multi-store management, reporting, and system integrations.
Is Sontec suitable for Hong Kong businesses?
Yes. Sontec solutions are designed specifically for Hong Kong business environments, supporting local operational practices and scalable deployment.
POS & Subscription FAQs
What is the difference between a POS system and a cloud POS subscription?
A traditional POS system is usually deployed with a one-time purchase model, while a cloud POS subscription operates on a recurring subscription basis with ongoing updates, cloud services, and support included.
Is the Cloud POS subscription suitable for multi-store operations?
Yes. The Cloud POS subscription enables centralized management of sales, inventory, and operational data across multiple stores, allowing management teams to monitor overall business performance in real time.
Does the subscription include system updates and support?
Yes. The subscription includes continuous system updates and standard technical support during business hours.
Billing FAQs
How is billing handled for subscriptions?
Subscriptions are billed on annual basis depending on your selected plan.
How is the subscription pricing calculated?
Subscription fees are calculated based on the selected plan and service scope. Full pricing details are clearly communicated at the time of subscription confirmation.
What should I do if I have questions about my invoice or charges?
If you have any questions regarding subscription fees, invoice details, or billing cycles, please contact the Sontec support team. We will assist with verification and provide clear explanations.
Best Resolution & Supported Devices
To ensure the service operates in the best possible environment, we recommend the following equipment and optimal resolution:
System Version
Recommended Resolution
Supported Devices
Notes
Web Version (Web Browser)
1920 × 1080 or higher
Desktop/Laptop, Tablet, Mobile (iPhone / Android)
Portrait orientation recommended for mobile devices; desktop and tablet auto-adapt
Windows EXE (Download Version / POS only)
1920 × 1080
Desktop/Laptop Windows 10/11 64-bit
Users can download the EXE version from the subscription website
Android APK (Download Version / POS Only)
Auto-adapt to device resolution
Android Mobile POS Devices
Initial installation requires entering Access Code; portrait orientation recommended for mobile devices
If you have any questions about the hardware supported by the system – for example, if you are unsure whether the hardware model you have is compatible, or if you would like to purchase hardware for the system from our company – please feel free to contact our consulting team at any time.
Usage Recommendations
Following the recommended resolutions ensures proper UI display, full visibility of reports, and smooth daily operations
Web version: portrait orientation is recommended on mobile devices; desktop and tablet auto-adapt
Windows EXE and Android APK are both downloadable versions available from the subscription website
Android APK is POS-only and requires Access Code to complete initial installation
